Contact Us
We're here to help with any questions or concerns
In any one month, Golden Turtle's Customer Support team processes around 11,600 requests from players and affiliates - from account access and payment questions to verification, technical problems and promotional conditions.
Get in Touch
Email Support
support@goldenturtlecasino.com
Response within 24 hours
Live Chat
Available 24/7
We recommend live chat first for the fastest response
Social Media
Follow us for updates
Support Hours
Golden Turtle Customer Support is available 24/7, handling account, payment, verification, technical and promotional questions, plus responsible-gaming controls.
What Can We Help With?
Account Access
Registration, profile information, account access and password recovery.
Payment Questions
Deposits, withdrawals and other transaction questions.
Verification
Assistance with requested account or identity verification.
Technical Problems
Problems loading games, unexpected errors or website functionality.
Promotional Conditions
Details of current promotions, bonus activation, free spins and wagering eligibility.
Responsible-Gaming Controls
Enabling limits on accountable gaming, plus assistance with cooling-off, temporary exclusion and longer-lasting self-exclusion requests.
When Contacting Us
Please supply the email address or username associated with your account, together with a clear and concise description of the problem you're experiencing. Never send passwords, security codes, or payment credentials.